> FAQs

If you don't find the answer you need, you can contact us at any time or call us: +86 137 1365 3495

1. What services do you provide ?
We manufacture plastic injection molds and produce plastic injection parts for sampling and bulk production.We also provide mold design services.
2. How can I contact you?
You can contact us by our website link, email, Albaba, Alibaba Trade Manager, Skype, Whatsapp or Wechat. We will send you our response with in 24 hours.
3. How can I get a quotation?
After receving your RFQ, we will reply to you within 2 hours. In your RFQ, please provide the following information and data in order for us to send you competitive pricing based on your requirements.a) 2D part drawings in PDF or JPG format & 3D part drawings in UG, PRO/E, SOLIDWORKS, CATIA, CAD, STP, X_T, IGS, PRT, DWG, or DXFb) Resin information (Datasheet)c) Annual quantity requirement for parts.
4. What shall we do if we don't have part drawings?
You can send us your plastic part samples or photos with dimensions and we could provide you our technical solutions. We will create.
5. Can we get some samples before mass production?
Yes, we will send you samples for confirmation before start of mass production.
6. Due to time difference with China and overseas, how can I get information about my order progress?
Every week we send weekly production progress report with digital pictures and videos that shows the production progress.
7. What is your production lead time?
Our standard lead time for mold production is 4 weeks or depending on the complexity of the part. For plastic molded parts is 15-20 days depending on your quantity requirements.
8. What is your payment term?
50% as payment deposit, 50% balance will be paid before shipping. For small amount, we accept Paypal, Paypal commission will be added to the order. For big amount, T/T is preferred.
9. How do you deliver the goods?
We have our own logistics department that could provide shipping costs via Sea or Air freight, Incoterms EXW, FOB, DDP, DDU etc. Or we can work with your appointed shipping forwarder.
10. How can I guarantee our quality?
During mold making, we do material and part inspection. During part production, we do 100% full quality inspection before packaging and reject every parts that is not according to our quality standard or the quality approved by our client.
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